Delivery & Returns
Delivery
The consumer may choose to have the order delivered to their address or collect it directly from our facilities in Póvoa de Lanhoso, at no additional cost.
Deliveries are made within Portugal and to the remaining countries of the European Union.
For deliveries within mainland Portugal, the estimated delivery time is generally between 3 and 6 business days, except in exceptional circumstances. For international deliveries within the European Union, delivery times may vary depending on the destination country and the selected carrier, and the estimated timeframe will be presented to the consumer at the time of purchase.
No shipments or deliveries are made on weekends or national holidays.
Shipping costs are clearly displayed before the order is completed.
Shipping is free for orders with a value equal to or greater than €49 within mainland Portugal.
After dispatch, the consumer will receive the necessary information to track their order shipment.
Delivery will be made to the address provided by the consumer, who is solely responsible for ensuring the accuracy of the information supplied.
Returns and Right of Withdrawal
1. Right of Withdrawal
The consumer has a period of 14 days from the date of receipt of the order to withdraw from the contract, without needing to provide any reason, in accordance with Decree-Law n.º 24/2014.
To exercise this right, the consumer must notify their decision by email to geral@likoris.pt.
In the event of withdrawal, all payments made will be refunded, including delivery costs, except for additional costs resulting from choosing a delivery method other than the least expensive standard option.
The refund will be made within a maximum of 14 days from the date of notification, and may be withheld until the goods are received or proof of return shipment is provided.
The refund will be processed using the same payment method used for the purchase, unless otherwise agreed.
2. Return Conditions and Costs
Products must be returned in perfect condition, without signs of use beyond what is necessary to establish their nature, characteristics, and functioning.
In the case of alcoholic beverages, they must be returned properly sealed and in the same condition in which they were delivered, whenever applicable in their original packaging.
Return costs are borne by the consumer, except in cases of store error or defective products.
3. Exceptions and Defective Products
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed, nor to goods which, by their nature, cannot be returned or are liable to deteriorate rapidly.
In the event of a damaged or defective product, the consumer must contact Aroma Delicado Unipessoal, Lda. within 48 hours of receipt via email at geral@likoris.pt, attaching supporting photographs.
In such cases, return costs will be borne by the company, and the product will be replaced or refunded.
