Terms & Conditions
1. Seller Identification
The website likoris.pt is owned by Aroma Delicado Unipessoal, Lda., legal entity n.º 518 527 336, with registered office at Rua Neuves Maisons 200, 4830-550 Póvoa de Lanhoso, Portugal.
Aroma Delicado Unipessoal, Lda. is the entity responsible for the marketing and sale of the products made available through the aforementioned website.
For any questions related to these Terms and Conditions of Online Sale, you may contact us through the following means:
- Email: geral@likoris.pt
- Telephone: (+351) 966 532 760
2. Purpose and Scope
These Terms and Conditions apply exclusively to purchases made through this website.
By placing an order, the user declares that they:
- Have read and understood these Terms and Conditions;
- Fully accept them.
3. Website Usage Conditions
The user agrees to use the website responsibly, refraining from any unlawful acts or actions that may compromise its operation.
The sale of alcoholic beverages is restricted to individuals over 18 years of age.
By placing an order, the user declares that they are of legal age and legally capable of purchasing alcoholic beverages.
Aroma Delicado Unipessoal, Lda. reserves the right to refuse or cancel orders whenever there is evidence of non-compliance with this condition.
4. Product Information
The essential characteristics of the products, including description, ingredients, alcohol content, volume, and consumption suggestions, are available on the respective product pages.
Images shown are for illustrative purposes only and may differ slightly from the final product.
5. Prices
All prices displayed on the website:
- Are stated in euros (€);
- Include VAT at the applicable legal rate.
Shipping costs are clearly displayed before order completion.
Aroma Delicado Unipessoal, Lda. reserves the right to change prices and conditions without prior notice, with the prices in force at the time of purchase applying.
In case of a technical, human, or system error resulting in a substantial price change, the order may be cancelled.
6. Ordering Process
To place an order, the user must:
- Select the products;
- Add them to the cart;
- Fill in the required details;
- Confirm the order and proceed with payment.
Order confirmation constitutes acceptance of the sales contract.
All orders are subject to stock availability confirmation.
Order confirmation may be subject to final validation by the store.
7. Delivery
The consumer may choose to have the order delivered to their address or collect it directly from our facilities in Póvoa de Lanhoso, at no additional cost.
Deliveries are made within Portugal and to the remaining countries of the European Union.
For deliveries within mainland Portugal, the estimated delivery time is generally between 3 and 6 business days, except in exceptional circumstances. For international deliveries within the European Union, delivery times may vary depending on the destination country and the selected carrier, and the estimated timeframe will be presented to the consumer at the time of purchase.
No shipments or deliveries are made on weekends or national holidays.
Shipping costs are clearly displayed before the order is completed.
Shipping is free for orders with a value equal to or greater than €49 within mainland Portugal.
After dispatch, the consumer will receive the necessary information to track their order shipment.
Delivery will be made to the address provided by the consumer, who is solely responsible for ensuring the accuracy of the information supplied.
If the delivery deadline is not met, the consumer has the right to set an additional reasonable deadline for delivery.
If delivery is still not made within that additional period, the consumer may terminate the contract under Decree-Law n.º 24/2014.
If a product becomes unavailable after the order is placed, the consumer will be informed as soon as possible and refunded within a maximum of 14 days.
The risk of loss or damage to the goods transfers to the consumer upon physical delivery.
8. Payment
Payment may be made using the methods made available on the website, with payments being processed through secure platforms such as Ifthenpay and PayPal.
All transactions are processed through secure systems, and payment details are not stored by the website likoris.pt.
The order will only be processed after payment confirmation, which may vary depending on the selected payment method.
The products remain the property of Aroma Delicado Unipessoal, Lda. until full payment has been received.
The order may be cancelled in the event of suspected fraud or improper use of payment methods.
9. Returns Policy and Right of Withdrawal
9.1 Right of Withdrawal
Under Decree-Law n.º 24/2014, the consumer has a period of 14 days from the date of receipt of the order to withdraw from the contract, without needing to provide any reason.
To exercise this right, the consumer must clearly communicate their decision, preferably by email to geral@likoris.pt.
9.2 Effects of Withdrawal
In the event of contract withdrawal, all payments made will be refunded, including delivery costs, except for additional costs resulting from choosing a delivery method other than the least expensive standard option.
Refunds will be made within 14 days of notification, but may be withheld until the goods are received or proof of return is provided.
Refunds will be issued using the same payment method used for the purchase, unless otherwise agreed.
9.3 Return Conditions
To be accepted, returned products must:
- Be returned in perfect condition, without signs of use beyond what is necessary to establish their nature, characteristics, and functioning;
- In the case of alcoholic beverages, be properly sealed and in the same condition as delivered;
- Be returned, where applicable, in their original packaging with all components;
- Show no depreciation due to improper use.
9.4 Return Costs
Return costs are the responsibility of the consumer, except in cases of store error or defective products.
9.5 Exceptions to the Right of Withdrawal
Under applicable law, the right of withdrawal does not apply to:
- Sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed;
- Goods which, by their nature, cannot be returned or are liable to deteriorate rapidly.
9.6 Damaged or Defective Products
If a product is received damaged or defective, the consumer must contact Aroma Delicado Unipessoal, Lda. within 48 hours of receipt, via email at geral@likoris.pt, including supporting photographs.
In such cases, return costs will be covered by the company, and replacement or refund will be provided.
10. Liability and Warranty
Aroma Delicado Unipessoal, Lda. guarantees that the products comply with applicable legislation at the time of sale.
The company is not liable for:
- Improper use of the products;
- Failure to comply with storage or consumption instructions.
11. Alternative Dispute Resolution (ADR)
In the event of a consumer dispute, the consumer may refer the matter to an alternative dispute resolution entity.
More information is available from the Directorate-General for Consumer Affairs at consumidor.gov.pt.
Competent entity: TRIAVE – Arbitration Centre of Vale do Ave – triave.pt
12. Electronic Complaints Book
Under the law, consumers may submit complaints via the Electronic Complaints Book available at livroreclamacoes.pt.
13. Personal Data Protection
Personal data is processed in accordance with the Privacy Policy available on the website, in compliance with the General Data Protection Regulation (GDPR).
14. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law.
In the event of any dispute arising from their interpretation or execution, Portuguese courts shall have jurisdiction, without prejudice to alternative dispute resolution mechanisms.
The contractual language is Portuguese.
15. Force Majeure
Aroma Delicado Unipessoal, Lda. shall not be liable for any failure or delay in fulfilling its obligations when such failure results from force majeure events, including strikes, transport disruptions, technical failures, natural disasters, or other circumstances beyond its reasonable control.
